<aside> 💡 In case of any doubts related to equipment, payroll, training requests, partnerships, or health insurance, the employee should open a ticket on the Freshdesk platform. To do so, please follow the steps mentioned below

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1. Access to the platform

The access is given directly by HR, so you will receive the following access email. You must enter the link in the body of the text.

2. Activate account

After accessing the platform, you must activate the account by entering your full name and password.

3. Create the Ticket

• After activating the account, you can submit the ticket.

• You must fill in the necessary fields, through the description of the subject you want to clarify, selecting “Submit” at the end.

<aside> 💡 The ticket will be answered, if possible, in the 24 hours following its submission.

The response time may vary depending on the degree of urgency of the question asked.

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